J Am Coll Radiol. 2015 Nov;12(11):1227-8. doi: 10.1016/j.jacr.2015.05.017. Epub 2015 Jul 22.
Kaplowitz M1, Fishman EK1, Horton KM1, Raman SP2.
In all of the organizations I have worked, the best leaders and executives have been able to create work cultures that inspire both clients and their companies’ employees, and they have had the strength as leaders to drive the difficult changes needed to create those positive work cultures. Over the years, having seen both successful and unsuccessful businesses, I have become a strong believer that in order for your company to be successful, your employees must be happy, they must truly believe in their company and products, and they must be willing to put their clients first. The success of any company starts with caring about your people, products, and clients, and of these three, I would argue that focusing on the happiness of your own employees may actually be most important for the long-term sustainability of your business. Without happy employees, it is difficult to maintain happy clients, no matter how good your product may be.